Privacy Policy for Luxe Pearl Casino Resort
Last Updated: 10 September 2025
1. Introduction to Our Commitment
This Privacy Policy outlines how Luxe Pearl Casino Resort (“Resort,” “we,” “us,” or “our”) manages, uses, shares, and safeguards your personal information. By engaging with our resort services or website, you agree to the terms described herein. If these terms are not agreeable, please refrain from using our services. Luxe Pearl Casino Resort provides premium gambling, accommodation, dining, and spa services. This Policy covers both online interactions and direct engagements at our physical location in Poland, ensuring transparency in all data handling practices. We are dedicated to upholding your privacy with the highest standards, processing your data with integrity and in full compliance with relevant laws, including the General Data Protection Regulation (GDPR) for our European guests.
2. Resort and Gaming Age Requirements
To enjoy the offerings of Luxe Pearl Casino Resort, including all gaming areas, hotel registration, and specified amenities, guests must be at least 18 years old or meet the legal age for gambling in their country, whichever is higher. Underage individuals are strictly prohibited from accessing these facilities and services. We enforce strict age verification processes. Any attempt to bypass these restrictions by underage individuals may lead to legal repercussions.
3. Our Stance on Responsible Gaming
Luxe Pearl Casino Resort is committed to promoting responsible gaming practices. While we offer a thrilling casino experience, we advocate for mindful participation and provide resources for those who may need support. Gaming should always be a form of entertainment. Should you or someone you know require assistance with problem gambling, please reach out to our guest services team for information on local support networks and professional help.
4. Categories of Information We Collect
In providing our luxurious services, we may collect the following types of information: Personal Identifiers: Your name, contact details (email, phone, address), birth date, identification documents, and payment information provided during reservations, loyalty program enrollment, or direct interactions. Resort Activity Data: Details of your gaming activity, dining preferences, spa appointments, and other services utilized during your stay. Technical and Usage Data: Information gathered from your device and browser when you access our website, including IP address, operating system, browser type, pages visited, and interaction times. Cookies and Digital Tracking: We employ cookies and similar technologies to enhance your online experience, remember preferences, analyze website performance, and deliver personalized resort communications. More details can be found in Section 8.
5. How We Utilize Your Information
Your information is processed for several key purposes: To facilitate and manage your reservations, stays, and resort experiences. To personalize and improve our services, including gaming, dining, and wellness offerings. To communicate essential information, promotions, and tailored offers. To ensure the security of our guests, property, and digital platforms, preventing fraudulent activities. To conduct internal analytics, research, and development to refine our resort experience. To fulfill our legal and regulatory obligations as a casino resort operating in Poland.
6. Legal Basis for Data Processing at Luxe Pearl
Consistent with GDPR and other applicable data protection laws, we rely on the following legal bases for processing your data: Your Consent: For specific activities such as direct marketing or the use of certain cookies, where your explicit agreement is obtained. Contractual Necessity: When processing is essential for fulfilling our service agreements with you, such as managing your hotel reservation or loyalty program membership. Legitimate Interests: To operate and improve our resort services, enhance security, personalize experiences, and conduct business analysis, provided these interests do not override your fundamental rights. Legal Compliance: When we are mandated by law to process your data, for example, for regulatory reporting or anti-money laundering requirements.
7. Sharing Your Information with Trusted Partners
We may share your data with select third parties under strict confidentiality agreements to facilitate our operations and enhance your resort experience: Service Providers: Companies that assist us with IT infrastructure, payment processing, marketing, analytics, and guest services. Regulatory and Law Enforcement Authorities: When legally required to comply with investigations, court orders, or other legal processes. Affiliated Businesses: Within the Turbochanceresort family of companies, for internal administration and service enhancement, ensuring consistent luxury standards. We never sell your personal data to external third parties.
8. Cookies and Advanced Tracking Technologies
Luxe Pearl Casino Resort uses cookies, web beacons, and similar tracking technologies across our website and digital communications. These tools are crucial for: Ensuring essential website functionality and security. Remembering your preferences and settings for a seamless experience. Analyzing website traffic and user behavior to continuously improve our online presence. Delivering targeted advertisements and promotions relevant to your interests. Facilitating social media integration and sharing capabilities. You have the option to manage your cookie preferences through your browser settings. Please note that disabling certain cookies may impact the functionality and personalized features of our website.
9. Data Retention Policy
We retain your personal data for the duration necessary to fulfill the purposes for which it was collected, including meeting any legal, accounting, or reporting requirements. The retention period is determined by the nature of the data and the specific legal or operational needs.
10. Robust Data Security Measures
Luxe Pearl Casino Resort employs comprehensive technical and organizational security measures to protect your personal data from unauthorized access, accidental loss, alteration, disclosure, or destruction. We utilize encryption, access controls, and regular security audits to safeguard your information effectively.
11. International Data Transfers and Safeguards
To serve our global clientele and operate efficiently, your data may be transferred to and processed in countries outside the European Economic Area (EEA). When such transfers occur, Luxe Pearl Casino Resort ensures that robust safeguards are in place, such as EU Standard Contractual Clauses or other legally approved mechanisms, to guarantee your data receives equivalent protection.
12. Your Data Protection Rights
Depending on your residency and applicable data protection laws, you possess several rights concerning your personal data, including: The right to access the personal data we hold about you. The right to request correction of inaccurate or incomplete data. The right to request the deletion of your personal data ('right to be forgotten'). The right to restrict the processing of your data under certain conditions. The right to data portability, allowing you to obtain and reuse your data for your own purposes. The right to object to the processing of your data, particularly for direct marketing. The right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal. To exercise any of these rights, please contact our dedicated privacy team (see Section 14).
13. Updates to This Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in our practices, legal requirements, or technological advancements. Any modifications will be posted on this page, and the “Last Updated” date will be revised accordingly. We encourage you to review this Policy regularly.
14. Contact Our Privacy Team
Should you have any inquiries, concerns, or requests regarding this Privacy Policy or the handling of your personal data by Luxe Pearl Casino Resort, please do not hesitate to contact our dedicated privacy officer: Email: privacy@turbochanceresort.com